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 Support   

 

For help with your RBO- lite for Agents, please login to your system and go to the help section, located at bottom of left side menu.

 

The HELP Section in your system includes:

   - training videos

   - knowledge search (you can search knowledge base for answers)

   - setup information (how to get started using your system)

   - click to talk (submit a support ticket to the support team)

 

 

Support FAQs

 

  Q: How do I access my system?
  A: Please refer to the information provide on your sign-on confirmation page. This information was also emailed to you.

 

  Q: I keep getting "Password not recognized"  when trying to login.
  A: Usernames and passwords are case sensitive.  Make sure you are using the appropriate case.

 

  Q: I can't remember my login information
  A: For security reasons, we require you to verify who you are before we can provide system access information.  We ask that you first try locating your access information.

 

  Q: I have searched and still cannot locate my login information
  A: Please complete and submit the following information:

 

   

First Name:

 

Last Name:

 

Phone:

 

Email:

 

Customer ID (optional):

 

Assist you with: